Customer Service

If you live in the Oxfordshire area and you would like to visit our store to try some of our footwear, please don’t hesitate to contact us beforehand so we can make sure we have your item in stock. Many of our customers who visit us, find it beneficial to try on the footwear first to establish the most appropriate fitting and style of footwear for their feet.

Visiting Our Store

We try and keep a broad range of styles and sizes of wider fitting shoes and wider fitting slippers in our store.  We don’t stock everything available on our website or in our catalogues, so if there is a particular shoe or slipper that you would like to try in our store, please telephone our store first on Tel. 01235  519777 and we will make sure it is in before you travel to us.

If there is a particular size or colour or width fitting of shoe or slipper that we need to order in for you, this can take up to 5 working days to process. Alternatively we can arrange for the your shoes to be sent to you direct for an additional postage charge (which we can advise at the time of ordering).

We understand that visiting our store may not be option, therefore we offer a 28 days returns & exchange policy for orders  placed via our website or over the telephone. (See our Deliveries & Returns on the bottom of our homepage for further details).

For all enquiries  and order details  you can email or telephone on :


Phone: 01235 519777

Fax: 01235 810454